+1 727 220 5912 marketing@prologiq.in

Servicing / Default

Providers need to effectively engage with borrowers and meet their evolving needs. Whether it is default/forbearance related or regular servicing requirements, providers need to streamline their operations to improve borrower experience.

The team at PrologiQ has over 8 years of experience in managing servicing requests. Several servicing clients partners with us, as we offer end to end mortgage servicing support – from client query management, forbearance requests to loss mitigation, loan modification and working with underwriters and borrowers.

Loan Boarding
  • Introductory customer communications
  • Set-up loan information on the servicing system
  • Authenticate given information
  • Requirement fulfilment
Investor Reporting
  • Investor accounting reports generation
Invoice Management Support
  • Invoice generation, communications with customers and aligning timely invoices
  • Data entry for check payments and payment exceptions
  • Payment reconciliation
  • Manage return payment and bankruptcy warnings etc.
Forbearance Requests Management
Default/Loss Mitigation
  • Initiate NOI, pre-foreclosure, foreclosure processing and set up bankruptcy
  • Vendor management to get third party reports to assess loss
  • Early-stage collections and inputting of information on loan modifications and customer contracts
Bank Reconciliation
  • Accurate reconciliation of deposits against payments made towards taxes and insurance before finance team releases the funds to vendors