For Utility Companies
- Receiving and Acting on inbound calls from customers for Activation
- Communicating Required documentation by phone / email
- Coordinating with Field staff for appointments on Meet and Greet or Internal Access to properties
- Communicating Utility related repair to customers and arranging for inspection post repairs
- Acting on requests for Turn Offs
- Communicating on pending bill payments
- Back end Customer support such as Bill Generation, Dispatch
- Back end Accounting Functions such as Payment Posting to account
- Informing customers on various value added plans rolled out by the Utility companies
- Managing customer emails and responses