+1 973 419 5555 marketing@prologiq.in

Contact Center Services

A contact center is a business division that manages customer interactions. Contact centers use various types of technology to help resolve customer issues quickly, track customer engagements, and capture interaction and performance data.

Benefits of a Contact Center

Improved Customer Experience

Contact center is a primary channel for your customers to have an interaction with your company. It ensures customers are connected and get the resolution to their problem faster

Greater Efficiency

Since contact centers are a central point of customer communications, they help improve your business productivity by giving the best solutions to the customer requests

Enhanced Insight and Visibility

Data gathered through contact centers provides valuable insights that can help in taking important business decisions and give an idea of your customer’s journey of engagement with your company

PrologiQ has significant experience in providing contact center services. By outsourcing contact center services, you get the best quality of processes, reduced handling time as well as a quick resolution to customer queries. It includes all the inbound call center services and outbound call center services. Our experienced team at PrologiQ is here to assist you. We are 24*7 operational and always there at your service.

Our Services include:

Inbound Services

It includes end to end services ranging from answering customer queries about the
product or services to providing them the resolution to the various
challenges they face with the services.

Some offerings of our Inbound support are –

  • Chat support, customer service support and email support
  • Resolution to customer issues
  • Nurturing inbound leads
Outbound Services

It involves calling existing or prospective customers of a business. Calls are usually made with the purpose of generating sales, selling subscriptions or customer retention.

Some offerings of our Outbound support are –

  • Lead generation
  • Customer retention